Refund and Returns Policy

At Bluwave Multi Supply Limited, we are committed to ensuring your complete satisfaction with our products and services. This policy outlines the conditions and procedures for returning products, requesting exchanges, or obtaining refunds.

1. Eligibility for Returns

To be eligible for a return, the item must meet all of the following criteria:

Returned within 7 calendar days from the date of delivery.
Unused, uninstalled, and in the same condition that you received it.
In its original packaging, including any accessories, manuals, and documentation.
Accompanied by a valid proof of purchase (receipt or invoice).

Items that do not meet these conditions may not be eligible for return or refund.

2. Non-Returnable Items

The following items are not eligible for return or refund unless proven defective or damaged upon delivery:

Customized or special-order items
Perishable goods (e.g., food items, chemicals with expiry)
Personal care products once opened (e.g., soaps, disinfectants, PPE)
Electrical or mechanical equipment that has been installed or tampered with
Downloadable software or digital products
Gift cards or vouchers

3. Defective, Damaged, or Incorrect Items

If you receive an item that is:

Defective
Damaged during shipping
Different from what was ordered

You must report the issue within 48 hours of delivery by sending an email to [email protected]. Please include:

Order number
Clear photos or video showing the defect/damage
A description of the issue

We will investigate and offer one of the following:

A replacement item
A full or partial refund
Store credit

4. Return Process

To initiate a return, please follow these steps:

Email [email protected] with your order number, reason for return, and any relevant photos.
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Pack the item securely and ship it to the return address provided.
Upon receipt and inspection, we will notify you of the outcome and issue a refund or exchange.

5. Refunds

Refunds will be processed based on the following:

Approved refunds will be issued to the original method of payment.
Processing time is typically 7–10 business days from the date we receive the returned product.
If your refund is delayed, contact your bank or payment provider before reaching out to us.

Please note: Original shipping costs are non-refundable unless the return is due to an error on our part.

6. Return Shipping Costs

If the return is due to a defective, incorrect, or damaged item, Bluwave Multi Supply Limited will cover the cost of return shipping.
For all other returns (e.g., change of mind, wrong size), the customer is responsible for return shipping.

We recommend using a trackable shipping service and retaining your shipping receipt. We are not liable for lost or undelivered returns.

7. Exchanges

We allow product exchanges for the same item if:

The item is in stock
The original item is returned in resaleable condition
The exchange request is submitted within 7 days of delivery

Please follow the standard return process to request an exchange.

8. Cancellations

Orders can be cancelled within 12 hours of placement as long as they have not been dispatched. Once shipped, orders cannot be cancelled and must follow the return process.

9. Contact Us

For any inquiries regarding this policy or to begin a return:

Bluwave Multi Supply Limited
📧 Email: [email protected]